Free Shipping Over $80 With Code 80FREESHIP
Free Shipping Over $80 With Code 80FREESHIP

FAQ

MY ORDER

  • How do I place my order? 

Simply choose your style from the drop down menu on the product page then click the “Buy It Now” button and follow the simple steps to complete your order. 
We’ll prepare your order and let you know when it's on its way!

  • Cancel or Modify an Order

- If you need to cancel or modify your order, contact our customer service support@9gifts.shop. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy. 
- Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.

 

  • Change Shipping Address

Before order is shipped out, you are allowed to change shipping address any time, please contact customer service to deal with it.

  • Check/Track Order Status

- If your order has been shipped out, a Tracking Number will be sent to you via email.
- Contact 
9Gifts.shop Customer Service at: support@9gifts.shop if you have any doubts referring to your orders.

  • Coupons & Discount

- Sometimes, we will offer coupon or discount codes for use on 9gifts.shop purchases.

- Enter your coupon when checkout, if your discount code qualifies, it will display the discount amount, and let you know how much you save on this purchase.

 

  • What is your replacement policy

Any defects or errors on our part will result in a replacement at no charge. We typically do not accept replacement due to user error such as incorrect selection of sizes, designs, colors, etc.

  • I placed my order, but I have not received my confirmation email yet.

First, double check your spam folder and other email accounts. 
Can’t find it? No panic, just contact us and one our customer representative will help you!

  • My ordered item is produced in ASIA and I am worry about the quality of this product.

Some of our items are produced in ASIA. But this is one of the best leading producers in ASIA and highly controlled about quality.

 

9Gifts.shop

How does 9Gifts.shop operate and offer such incredible pricing?

9Gifts.shop is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

Want more info on 9Gifts.shop, check out our About Us section!

 

OUR GUARANTEE

All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

HOW SECURE IS MY PERSONAL INFORMATION?

9Gifts.shop adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. 
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.